Dear Valued Matrix Customers,

I am writing to you today regarding an important update concerning your NEC phone system.  Recently NEC made the global decision to exit the PBX (Premise Based Exchange) on-premise UC (Unified Communications) business.

This change applies to all NEC on premise UC products.  NEC will honor all existing contractual obligations, with the following stipulations:

  • NEC will not accept new purchase orders after December 31, 2024
  • NEC will not accept any new purchase orders with a scheduled delivery date after March 31st, 2025.
  • NEC will not provide any hardware or software support services beyond March 31st, 2026
  • Final NEC shipments of UC premise based products will be completed by March 31st, 2025. No product shipments will be completed after this date.

This is a striking announcement, as NEC is the world’s largest provider of PBX systems.   However, it reflects the global market conditions and is an acknowledgement by NEC that the adoption of cloud-based technologies and AI by business worldwide is the future of business communications.

Your existing NEC system is Best In Class.  It will continue to operate seamlessly.  This announcement should not cause panic, but it should prompt you to begin planning for the next investment of your resources.

NEC’s announcement is an end of their premise based equipment support, however, Matrix’s support of you will not waver.  The team at Matrix Communications understands that effective business communications systems are essential for your business and organization to function.  Our team is committed to providing each of you with the best business communication system solution tailored to your organization.  We will always act as a good steward of your resources and recommend the best products and plan for your business.

Moving forward, we see ourselves as your trusted advisor tasked with understanding your business needs, and tailoring a solution which incorporates all facets of your business needs from communication systems, to access controls and wireless connectivity, while integrating audio visual and security into one system.  We are a resource that we hope you will delegate to.

Our team will be reaching out directly to each of you soon to schedule an on-site visit to evaluate your system, hear your concerns, and to answer any questions that you may have.

If you have any questions or comments, or would like to discuss this further, please do not hesitate to contact me on my mobile phone at 315-857-6990.

Thank you.


Jonathan T. Sayre, Owner