Call Center

InACD Embedded Call Center - used w/our UNIVERGE® SV9100 Server

  1. Providing Intelligent customer service by Automatically routing callers to waiting customer service representatives
  2. Real-Time desktop interface display
  3. Queue depth announcements
  4. Historical reports on the call center activity

UC for Business Contact Center - used w/our UNIVERGE® SV9300 & SV9500

  • Skills based routing
  • Priority handling
  • Recording capabilities
  • Evaluation Tools
  • Integrated blended call center application
  • Safety nets for high volume situations
  • Optional IVR applications

UC for Enterprise - used w/our UNIVERGE® SV9300 & SV9500

  1. Optimizes call handling through efficient call routing
  2. Desk top PC integration with UC agent application
  3. Simple GUI management interface
  4. Inbound caller ID detail & CRM integration
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